How do I install the code?
We recommend pasting the script at the end of the HTML head section of your website - just before </head> tag. Make sure though that only one instance of the script is loaded to the website at a given time. If, for some reason, the script is loaded more than once, both scripts may feed us data, which could cause some problems.
I have installed the code, how long will it take you to start recording?
Session Recording starts recording immediately after you install the code. Your first videos should be up and running in a couple of minutes.
What browsers does Session Recording support?
Right now Session Recording works best on Chrome. We are conducting tests to fully optimize Safari, Firefox and Edge experience. We highly recommend using the latest version of your browser.
You can just email them the link to the recording. They will be able to see it once they log in to our app.
How long will you keep my recordings?
Every recording is kept for 30 days.
What is the difference between analytical software and Session Recording?
Session Recording allows you to see how your visitor interacted with your website. Traditional analytics provide you only with quantitative data, e.g. how much time your visitor spent on a particular page. We provide you with actual insights.
What devices does Session Recording record?
At this point Session Recording records mobile devices and tablets with the newest version of Android (4.4.4 KitKat and higher) and iOS (7 and higher). We also support computers and notebooks running Windows, Mac OS and most of Linux distributions.
Do you record secure (https) pages?
Yes, we do. As long as you place our script on one of these pages, our tracker will be able to record it.
Can I use Session Recording on multiple domains/websites?
Yes. Session Recording can be used on multiple domains.
Can I use other analytical software while using Session Recording?
Yes, Session Recording is a great way to support your traditional analytical software.
Are you able to track my visitors after they leave my website?
No. Session Recording is only able to track visitors on pages that have your tracking code.
Do I need to install anything to use Session Recording?
No, you don’t. Session Recording is a cloud based application, accessible from your browser. You can access it from anywhere and at any time, as long as you have Internet connection.
What kind of websites do you support?
Session Recording supports every HTML based website, regardless of programming language or CMS.
How do I contact you?
You can use the chat in the bottom right of the screen at your dashboard or email us directly at firstname.lastname@example.org.
Privacy & Safety
Is the data you record secure?
The safety of your data is our primary concern. It is kept in a secure server, located in Europe, which is ISO27001:2005 and ISO9001 certified. Every communiaction with our server is transmitted over SSL (HTTPS) to ensure its safety. All of our servers are up-to-date and hidden behind multiple firewalls. The physical location of our servers is also monitored and guarded by trained staff 24/7.
Who has access to my recordings?
The data itself is encrypted and not accessible by anyone besides you and people you have shared it with. On our side only the personnel with highest privacy eligibility have access to your recordings and will only use them to make sure the service runs smoothly.